IT Operations Manager


Company :  FirstRand
Location :  Randburg, Gauteng, South Africa
Job Type :  Full-time
Job Status :  Permanent
About us, purpose, experience and qualifications
about us With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy.
purpose To manage computer operations infrastructure, server, networking, desktop and database administration of integrated system staff management, architecture and strategy.
experience and qualifications
  • Bachelors in Information Systems or Computer Science Core or Software Service Technician MCSE, CCIE, MS SQL+, RHCE or RHCA
  • 5 – 7 years

  • additional requirements
    • Manage a 24X7X365 operations centre by ensuring the efficient reporting and escalation of outages until resolution.
    • Managing the monitoring and management of the mainframe, network and midrange infrastructure and midrange batch schedules per SLA.
    • Managing the monitoring and management of customer facing applications and infrastructure.
    • Managing all communication during a service outage.
    • Monitoring of infrastructure and release change schedules.
    • Manage communication with industry service providers and associations.
    • Ensure that processes and procedures are adhered to.
    • Manage the training and development of staff.
    • Manage subordinate staff resources to ensure effective delivery of operational responsibilities. Preference will be given to candidates with:
    • Matric certificate with Maths, or Advanced National Certificate / Diploma, or NQF Level 5 or 6.
    • Valid driver’s licence and own transport.
    • Ten or more successive years’ experience in a Data Centre environment.
    • Good knowledge and understanding of the operational processes in Data Centre inclusive of the batch and online environments.
    • Exposure to large data centre environments with involving multiple technologies and applications i.e. VM, Storage, Network, Mainframe, applications, etc.
    • Management of batch schedules on mainframe and midrange platforms via Control M and ECS.
    • PC literacy (MS Office products).
    • Service Desk / ITIL knowledge.
    • Good communication and reporting skills.
    • Ability to manage crises situations.
    • Customer focused and service orientated.
    • Planning, organizing and time management skills.
    • Ability to lead, coach and motivate sub-ordinates.
    • Exercise competent problem solving and decision making.

    • Drive business profitability in the context of cost management through Information technology solutions
    • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
    • Influence, encourage and manage the cost-effective use of systems and facilities
    • Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
    • Operationally manage, monitor, alert and escalate for a number of diverse platforms which include , Mid-range, Personal Computers, Networks, Helpdesk and Enterprise Management.
    • Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
    • Ensure all the required hardware and software contracts and SLA are up to date and all metrics are met
    • Production environment Support and Automation, for their respective support teams (Technical and Development)
    • Support all incidence and problem management when necessary
    • Manage own development to increase own competencies
    • Facilitate the conversion of knowledge management and ideas into new or improved processes and services.
    • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
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