Reservations Manager Travel Operations

Intelligent Placement

Company :  Intelligent Placement
Location :  Bonaero Park, Gauteng, South Africa
Job Type :  Full-time
Job Status :  Permanent
5 Jan '18
Reservations Manager Travel Operations

Hospitality, Hotel, Catering, Tourism and Travel, Gauteng Bonaero Park

Market Related -

Our client based in Bonaero Park , Gauteng is looking for a Reservations Manager Travel Operations. The Reservations Manager Travel Operations ensures the smooth and efficient functioning of the allocated reservations function through prompt, effective and proper reservations services in line with sales strategies.

To achieve maximum revenue generation and excellent customer satisfaction in line with organisational goals.

Should you meet all the below requirements please complete the application online.

Job Requirements
  • To manage relevant reservations teams within the Reservations department ensuring that the teams deliver in terms of set performance expectations.
  • To perform relevant people management functions within the department.
  • To provide input into the overall travel operating budget and manage compliance with the annual budget in relevant function/ team.
  • To maintain and build relationships with internal and external stakeholders.
  • To ensure optimal performance of own team and finding effective solutions for achieving and delivering set objectives and goals.
  • To update policies, procedures and system requirements and ensure that information is communicated to the teams as required.
Required Qualifications & Experience
  • 5 years’ experience in a senior role within a customer service environment in the travel industry (Essential) Of which (Essential):
  • 3 years product selling experience (domestic, regional /international)
  • 2 years supervisory / team leader/ management experience
  • Proven track record in successfully reading and interpreting supplier contracts
  • Experience in costing of bookings and customized package itineraries
  • Experience in managing supplier relationships, dealing with escalated customer queries and training consultants (Desirable)
  • Without education, an additional 2 years’ experience is required in a senior role within a customer environment in the travel industry (Essential)
  • Market Related
When applying for this position please quote the reference number CPT001550 and send your CV to , Closing date for all applications is 14 January 2018. Should you not hear from us within 3 weeks please consider your application unsuccessful

Ad Visible Until: 14 January 2018
Ref: CPT001550/HK

Vacancy Type: Permanent
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